Mumbai: A Mumbai sales executive Imran Babel was cheated by a website selling products online. According to Imran, he bought one advance featured wrist watch following a Facebook advertisement from the Zookr.in website. However, the company delivered him a completely different watch.
After contacting the consumer helpline number, the company refused to replace the watch or refund the money to Imran. According to officers of the consumer forum and cybercrime department, there are remedies available to consumers who get cheated by bogus online websites.
Imran told The Asian Age, “The product delivered to me was not what was shown to me on the company advertisement on Facebook. It was completely different. It shows that this company is selling fake products.”
Imran said that he ordered the phantom 4G smart watch with HD camera (round dial) on the website. “When the product was delivered, I was not home at the time and my family members collected it. I later noticed that this was not the product which I wanted to buy. I called the consumer care centre of zooker.in and also sent emails. I told them that I had ordered a watch which cost Rs 1,800 but the company delivered a product which cost only around Rs 700. I asked them to deliver the product which I had ordered, otherwise return my money. But the company representative advised me to use the product as it was and told me to complain if any problem occured in future.”
However, Imran kept on complaining but the company stopped answering his calls.
“After checking the company website, I found that I am not the only person who has been cheated and that there are many other consumers who too have been cheated by the company,” Imran said.
According to officers of the consumer forum and cybercrime department, there are remedies available to consumers who get cheated by bogus online websites.
Shirish Deshpande, member of the consumer forum Mumbai, told The Asian Age, “Persons like Imran can file a complaint with the consumer forum and drag them to the court.”