Amazon would host its Great Indian Festival sale on September 20-24 This Diwali, Amazon is planning to provide Indian shoppers the same experience customers have while shopping online in the US.   The online retailer said that it would host its Great Indian Festival sale on September 20-24. The firm would open the sale for Read More →

Onam shoppers throng Pazhavangadi in Thiruvananthapuram on Sunday.   | Photo Credit: S MAHINSHA While the city received a slight downpour in the early morning hours, the climate improved later on, paving for a festive mood. Onam frenzy in the State capital reached its crescendo on Uthradam day on Sunday as the traditional ‘Uthradapachil’ witnessed huge Read More →

  Users interact with organizations through many channels, including the web, email, mobile and tablet applications, kiosks, online chat, telephone, and by visiting physical locations. Regardless of the channel, people expect companies to provide a usable experience. For this reason, it’s important to understand the channel’s role in the customer journey and design for that channel’s Read More →

Coming off a solid quarter where revenue grew by 2.1% (or $2.5 billion) and comparable-store stores sales in the United States inched up 1.3%, Wal-Mart CEO Doug McMillon made it clear during the post-earnings release call that its transformation has just begun. Part of it has been its fast-moving digital overhaul. That led to another strong quarter where domestic Read More →