Users interact with organizations through many channels, including the web, email, mobile and tablet applications, kiosks, online chat, telephone, and by visiting physical locations. Regardless of the channel, people expect companies to provide a usable experience. For this reason, it’s important to understand the channel’s role in the customer journey and design for that channel’s … Read More →
Coming off a solid quarter where revenue grew by 2.1% (or $2.5 billion) and comparable-store stores sales in the United States inched up 1.3%, Wal-Mart CEO Doug McMillon made it clear during the post-earnings release call that its transformation has just begun. Part of it has been its fast-moving digital overhaul. That led to another strong quarter where domestic … Read More →
Israelis have become such voracious online shoppers that the country’s brick-and-mortar retailers are starting to get nervous. Why? They’re worried that the government may make it even cheaper and easier by increasing the exemption on customs and value-added tax. Online shopping has been growing at a 20% annual pace over the last five years, according … Read More →
The European Union has provided guidance on the selling of products online in a bid to improve enforcement and market surveillance of the online supply chain as it moves towards a digital single market. The guidance – which focuses on non-food products – is built on the recognition that although the “rapid growth” in e-commerce … Read More →
The growth of e-commerce continues to wreak havoc on traditional retail and its workforce, with 5,300 store closings announced in the first half of 2017 and 64,000 job cuts expected. What will become of the 16 million Americans who work in the retail industry as current trends toward online shopping continue? Economics correspondent Paul Solman … Read More →
As the retail industry churns in the Amazon era, American shopping malls are turning to a new generation of stores, food, and entertainment offerings to make up for an exodus of department stores. E-commerce websites like Amazon have threatened the mall culture. Reuters. Prime mall real estate is increasingly going to players who began online … Read More →
CHICAGO, IL – JULY 29: Consumers hold shopping bags as they walk along Michigan Avenue on July 29, 2016 in Chicago, Illinois. The US economy grew by 1.2% in the second quarter weaker than economists expected. (Photo by Joshua Lott/Getty Images) Can you shop online tax-free during tax-free weekend? If you’re shopping online, can you … Read More →