Onam shoppers throng Pazhavangadi in Thiruvananthapuram on Sunday.   | Photo Credit: S MAHINSHA While the city received a slight downpour in the early morning hours, the climate improved later on, paving for a festive mood. Onam frenzy in the State capital reached its crescendo on Uthradam day on Sunday as the traditional ‘Uthradapachil’ witnessed huge Read More →

  Users interact with organizations through many channels, including the web, email, mobile and tablet applications, kiosks, online chat, telephone, and by visiting physical locations. Regardless of the channel, people expect companies to provide a usable experience. For this reason, it’s important to understand the channel’s role in the customer journey and design for that channel’s Read More →

Coming off a solid quarter where revenue grew by 2.1% (or $2.5 billion) and comparable-store stores sales in the United States inched up 1.3%, Wal-Mart CEO Doug McMillon made it clear during the post-earnings release call that its transformation has just begun. Part of it has been its fast-moving digital overhaul. That led to another strong quarter where domestic Read More →

The European Union has provided guidance on the selling of products online in a bid to improve enforcement and market surveillance of the online supply chain as it moves towards a digital single market. The guidance – which focuses on non-food products – is built on the recognition that although the “rapid growth” in e-commerce Read More →